Updated as of August 2022
The Pandalivery Super app, Pandalivery Rider app, Pandalivery Partner Store Web Dashboard and App are developed by Raksquad IT Solutions Inc. as free applications. Pandalivery provides its services through these applications.
This is where Pandalivery states its policies in regards with the collection, use, and disclosure of personal information of any person who wishes to or has used our applications and services.
The applications and services do use third party services that may collect information used to identify you.
The applications and services of Pandalivery require you to turn on your device’s location services and related features. As covered by the Information Collection and Use provision, these will be required only for the purpose of providing a better experience, monitoring and tracking of our delivery riders that ensures you and our delivery team’s security and safety. The Location Usage provision covers users, customers, partner stores/restaurants, team members, staff, and delivery riders.
Whenever you use our applications and services, in case of an error in the app, Pandalivery collects data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the application when utilizing our applications and services, the time and date of your use of the applications and services, and other statistics.
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.
The applications and services do not use these “cookies” explicitly. However, the application may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of these applications and services.
Pandalivery may employ third-party companies and individuals due to the following reasons:
Pandalivery informs its users of these applications and services that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose without permission of Pandalivery and its users.
Pandalivery values your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. Please do take note that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and Pandalivery and its third party application/service provider cannot guarantee its absolute security.
The applications and services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case that Pandalivery or the third party application provider discovers that a child under 13 has provided us with personal information, we shall immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
Email us at firstname.lastname@example.org with the subject, "Customer Feedback/Inquiry". You may also fill up our form below: